job details

Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Today's operational landscape is quite complex.

-Prepares the annual budget and business plan aligned with corporate / divisional  objectives for the engagement,  Coordinates with the account manager for the account plan  (New areas of growth), in order to achieve the business  objective of the engagement. 

-Accountable for protection of Existing revenue, Revenue growth in the engagement from  existing service offerings. Plans  and reviews the people, Infra, Technology requirements  with the transition team in order to finalize the target delivery  model 

-Validates and prepares business case for identified opportunities within existing service  lines for growth, Discuss and plan  for foray into new services in order to meet business  objectives 

-Provide resources to the transition team to finalize the process definition &  documentation, ensures sign off across all  processes in scope in order to finalize the      To-Be process. Reviews and signs off on the SOW in order to complete the  contractual  process 

-Prepares internal and external governance model in order to track and monitor contractual  compliance, employee  engagement, performance and relationship health. Signs off on the  service quality plan including the quality control,  assurance and improvement in order to  create a comprehensive quality program for the engagement 

-Conducts periodic reviews with ops managers and drives corrective action where required in  order to ensure delivery with  in SLA 

-Conducts monthly financial review with direct reportees and BU head, takes corrective  actions on order to ensure  meeting of business plan objectives 

-Reviews and signs off the KM methodology in order to build effective knowledge repository  for the engagement. 

-Engages with the key client stakeholders on areas of Improvements and commits resources in  order to enhance customer  satisfaction 

-Identifies training needs for operation managers and signs off on the engagement training  plan in order to ensure  competency development across domain, operations and behavioral.  Creates career development & succession planning  for direct reportees.